SERVICE

I. Pre-sales Consultation Services

Needs Analysis: Thoroughly understand the customer's production needs, process flows, and future development plans to tailor the most suitable solutions for them.

Product Recommendation: Based on the results of the needs analysis, recommend the most suitable woodworking machinery equipment such as CNC panel saws, machining centers, intelligent edge banding machines, and CNC drilling centers to customers.

Solution Design: Provide detailed whole plant planning solutions, including factory layout, equipment selection, production process design, etc., to ensure the scientificity, rationality, and economy of the solutions.

II. In-sales Technical Support

Customized Equipment: Customize equipment according to customer requirements to ensure that equipment performance meets production requirements.

Installation & Debugging: Dispatch professional engineers to the customer's site for equipment installation and debugging to ensure normal operation.

Operation Training: Provide professional training on equipment operation, maintenance, and other aspects to ensure that customers can proficiently master equipment usage skills.

III. After-sales Services

Maintenance & Repair: Offer regular equipment maintenance, servicing, and troubleshooting services to ensure that equipment remains in optimal working condition.

Parts Supply: Provide original equipment manufacturer (OEM) parts supply services to ensure timely replacement and upgrades of equipment parts.

Technical Support: Establish a 24-hour customer service hotline to answer customer questions encountered during use and provide remote technical support.

Continuous Upgrades: Stay updated on industry trends and technological advancements to offer customers value-added services such as equipment software upgrades, functional expansions, etc., helping customers continuously improve production efficiency and product quality.

IV. Whole Plant Planning Services

Factory Layout Planning: Provide scientific and reasonable factory layout planning solutions based on the customer's production scale, product types, and process flows.

Production Line Design: Design efficient and automated production lines, including equipment selection, production line layout, logistics planning, etc., to enhance overall production efficiency.

Energy Management: Offer energy management solutions, including energy-saving equipment recommendations, energy consumption monitoring and optimization, etc., helping customers reduce production costs.

Environmental Protection Solutions: Provide environmental protection solutions such as wastewater treatment, exhaust gas emissions, etc., to ensure that customers' production complies with environmental standards.

Always focusing on customers, we are dedicated to providing comprehensive and high-quality services to help customers achieve production automation upgrades and intelligent transformations.